Privacy Policy (POPIA)
Last Updated: 7 February 2026
Zialia Cosmetics (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”).
This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights.
1. Company Details
- Business Name: Zialia Cosmetics
- Address: 1070 Katrol Avenue, Robertville Extension 10, Roodepoort, 1709, South Africa
- Contact Person: Cindy Hailes
- Email: info@zialiacosmetics.co.za
- Phone: 064 965 7962
2. What Personal Information We Collect
When you contact us or request a quote, we may collect:
- Name and surname
- Email address
- Phone number
- Your message and any information you choose to include (for example, product requirements)
- Basic technical data (for example, browser type, device type, pages visited) via analytics tools
3. Where We Collect Information From
- Contact forms and quote request forms on our website
- Calls, emails, or messages you send to us
- WhatsApp button interactions (if enabled)
- Website analytics tools (for example, Google Analytics)
4. Why We Collect and Use Your Information
We use your personal information to:
- Respond to enquiries and provide information about our services
- Prepare and provide quotations and proposals
- Communicate with you about your request
- Improve website performance, user experience, and content
- Protect our website and business from fraud, abuse, and security threats
5. Legal Basis for Processing (POPIA)
We process personal information where it is:
- Necessary to take steps at your request (for example, responding to an enquiry or quote request)
- In our legitimate interests (for example, improving services and maintaining website security), provided it does not override your rights
- Based on your consent, where consent is required (for example, certain cookies or marketing communications)
- Required to comply with legal obligations
6. Cookies and Analytics
Our website may use cookies and similar technologies to help the site function properly and to understand how visitors use the site.
For more details, please see our Cookie Policy.
7. Sharing Your Information
We may share your personal information only when necessary with:
- Service providers who help us operate the website and communications (for example, hosting, email delivery, analytics)
- Professional advisers (for example, accountants or legal advisers) where required
- Authorities if required by law
We do not sell your personal information.
8. International Transfers
Some service providers (for example, analytics providers) may process data on servers outside South Africa.
Where applicable, we take reasonable steps to ensure appropriate protections are in place consistent with POPIA.
9. Data Security
We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration, or disclosure.
No system is perfectly secure, but we strive to use appropriate safeguards.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, unless a longer retention period is required or permitted by law.
As a general guideline, lead enquiry records may be kept for up to 24 months to manage follow-ups and business records.
11. Your Rights (POPIA)
You have the right to:
- Request access to the personal information we hold about you
- Request correction, updating, or deletion of your information
- Object to processing in certain circumstances
- Withdraw consent where processing is based on consent (this will not affect processing already done)
- Lodge a complaint with the Information Regulator (South Africa)
12. How to Contact Us
If you have questions or requests relating to privacy, please contact us at
info@zialiacosmetics.co.za
13. Updates to This Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with the revised “Last Updated” date.
